technical specialist apple job description

We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Ability to assess customers support needs when they arrive, then provide solutions or refer them to other team members, Flexibility to regularly rotate through different technical specialties and skill sets, Ability to thrive on change as products evolve. Apple Specialists typically start out working in retail stores, providing customer service and support for Apple products. Cupertino, CA. At Apple, base pay is one part of our total compensation package and is determined within a range. Whether youre helping customers get started with the Mac or finding answers to their questions about other Apple devices, youre ready to share knowledge and provide exceptional assistance. Apple specialists have a wide range of responsibilities, which can include: Apple specialists salaries vary depending on their level of education, years of experience, and the company size and location. Nous sommes dsols pour la gne occasionne. They will also be responsible for staying up-to-date on the latest Apple products and technologies, and for keeping our inventory stocked and organized. Ability to assess customers support needs when they arrive, then provide solutions or refer them to other team members, Flexibility to regularly rotate through different technical specialities and skill sets, Ability to thrive on change as products evolve. Si continas viendo este mensaje, But you also know how to turn mild customer curiosity into intense interest and ownership. At other times, you refer customers to support team members who get them up and running again. People come in with some incredible ideas for their projects, and they feel great when I help them bring those ideas to life. Ability to consistently deliver great customer experiences no matter what the situation. Ability to consistently deliver great customer experiences no matter what the situation. Find out what an apple technical specialist does, how to get this job, and what it takes to succeed as an apple technical specialist. They may be required to work evenings and weekends, and some positions may require travel. As Apple specialists, you have the opportunity to play a key role in helping your company achieve its diversity goals. They must also have excellent customer service skills. Learn about inclusion and diversity at Apple. As a busy new mother, Arlinda had very specific job criteria in mind. to let us know you're having trouble. Youll discover many more benefits of working at Apple, such as programmes that match your charitable contributions, reimburse you for continuing your education and give you special employee pricing on Apple products. You will be working with customers one-on-one to help them with their Apple products. The need for more technical talent is a trend that is being driven by the increasing complexity of technology. As businesses become more reliant on technology, they are placing a greater emphasis on security. Youre a communicator first and foremost. Certifications & Licenses: Certifications prove your skills and qualifications to current and potential employers. As an Expert, whether you work full-time or part-time, you introduce people to the exciting world of Apple, having meaningful interactions, offering customized solutions, and turning curious visitors into loyal customers. Aydanos a proteger Glassdoor y demustranos que eres una persona real. At other times, you refer customers to support team members who get them up and running again. Areas of work include Product Management, Account Management, Sales Training, Sales Forecasting, and Business Development Management. Its important to have a strong technical foundation in order to succeed in this role, so its a good idea to start by learning the basics of coding, web development, and graphic design. Learn about the duties, responsibilities, and skills for A Technical Specialist . You guide and advise the customer, and help set up their new products. Aydanos a proteger Glassdoor y demustranos que eres una persona real. Get startedand submit your resume. Apple specialists are responsible for providing support and assistance to Apple customers. At the Apple Store, youll get the technical training you need for your role, and an experience youll value for life. As new products and initiatives emerge, youre the first to learn, share, and inspire your team members through approachability and action. Explore some of our roles to see which match yourinterests. And this team helps make sure that relationship thrives. Youll gain more technical expertise through mentoring from experienced Genius technicians, and youll grow professionally through development from store leadership. They may also earn additional compensation in the form of commissions and bonuses. Youre proud to represent Apple, and you exemplify that in all your interactions with customers. Programming and setup of application, middleware, and database. para informarnos de que tienes problemas. There are over 400 Apple Stores worldwide, so there is a good chance that there is one near you. Als u dit bericht blijft zien, stuur dan een e-mail We're creating something magical for the person who uses it. People do so much with our products these days, so showing them how to have a little more control over their devices is like giving them a little more control over their lives. You have excellent time management skills and can make decisions quickly. When a customer needs assistance, you quickly assess their situation. para nos informar sobre o problema. Apple is an equal opportunity employer that is committed to inclusion and diversity. envie um e-mail para Many aspiring Apple specialists choose to pursue a degree in computer science or a related field. When a customer needs assistance, you quickly assess their situation. Melissa is learning about more than technology. to let us know you're having trouble. No matter where you work at Apple, you can take advantage of our health and wellness resources and time-away programmes. This is because as more data is stored online, there is a greater risk that it will be compromised by hackers or other criminals. This is in accordance with the Bureau of . When a customer needs assistance, you quickly assess their situation. Attention to detail can also help technicians troubleshoot problems and identify the source of issues. As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. Its such a joy to come to work every day, where people come in and thank me for what I love to do., When Carissa began her career at Apple as a part-time Specialist, her stores leadership team had even more of an effect on her growth than she expected. Reasonable Accommodation and Drug Free Workplace policy Learn more (Opens in a new window) . an. To view your favorites, sign in with your Apple ID. After customers purchase our products, youre the one who helps them get more out of their new Apple technology. Its about what each member of my team wants to get out of their Apple experience. questo messaggio, invia un'email all'indirizzo Montgomery Street, San Francisco, CA 94105 (555) 432-1000 [email protected] Professional Summary I am a dynamic, highly motivated professional with over 10 years of experience in customer service and sales, as well as technical support and operations. Sie weiterhin diese Meldung erhalten, informieren Sie uns darber bitte per E-Mail Your day in the Apple Store is filled with a range of focused support and service tasks. Sometimes you take care of customers with advice or a solution on the spot, using your knowledge of current Apple technology to help with iPod, iPhone and iPad devices. Lamentamos real person. No matter where you start, youll receive the information and guidance you needto succeed in your first role and any that follow. Apple. Onze Roles include Creative, Technical Specialist, and Genius. You might help one customer sync music with video, show another how to retouch their photos, or even teach a child to code. excuses voor het ongemak. We receive extensive training and coaching sessions to get us ready, and if I ever encounter a customers question I cant solve alone, I can always call on a coworker for help. Technical Support Specialist Job Responsibilities Installs, modifies, and makes minor repairs to computer hardware and software systems. Aiutaci a proteggere Glassdoor dimostrando che sei una persona reale. Serene wanted to work part-time while in college, and the Apple Store offered her that and more. enva un correo electrnico a You even provide personal training for new customers, helping them acquire the basic skills they need to get started on photo, video and music projects. Sometimes you take care of customers with advice or a solution on the spot, using your knowledge of current Apple technology to help with iPod, iPhone, and iPad devices. Si continas recibiendo este mensaje, infrmanos del problema Youre knowledgable about Apple products, and you have an aptitude for helping others. Reasonable Accommodation and Drug Free Workplace policy, Learn more about your EEO rights as an applicant. para nos informar sobre o problema. Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. los inconvenientes que esto te pueda causar. At [CompanyX], we rely on our team of Apple Technical Specialists to provide world-class customer service and technical support for our growing family of Apple products. Either way, you'll combine your passion for technology with your own personal touch to help reconnect our customers with the Apple experiences they love. When a customer needs assistance, you quickly assess their situation. You keep your finger on the pulse of innovation in business technology. Hiring more women into tech positions while also bringing more diversity into our store makes me proud to be a Latinx leader at Apple.. Technical Specialist Location United States Average salary $21.01 per hour 26% Below national average Average $21.01 Low $10.60 High $31.90 Does this salary seem accurate? Lead teams, provide supportive feedback, and ensure both your team members and your customers have a valued experience. I get to work in a field Im passionate about technology and help people use Apple products to pursue their own passions. ein Mensch und keine Maschine sind. They stay apprised of marketplace trends to ensure the product has a competitive position. They can then use this knowledge to help businesses protect themselves from hackers and ensure that their data is safe. United States Department of Labor. Many locations have immediate openings for these positions. Bitte helfen Sie uns, Glassdoor zu schtzen, indem Sie besttigen, dass Sie Learn more about your EEO rights as an applicant (Opens in a new window) . By helping Apple maintain strong relationships with customers, you are instrumental to our success. Technical Specialist Interview Anonymous Interview Candidate in Sydney No Offer Positive Experience Average Interview Application I applied online. Technical Support will also support computer software integration by . Many locations have immediate openings for these positions. Your teamwork skills can help you collaborate with your team members to complete projects and develop software that meets client needs. Related: Apple Specialist Interview Questions and Answers. Help ons Glassdoor te beschermen door te verifiren of u een persoon bent. Your communication skills can help you to convey information effectively and build strong relationships with others. Apples most important resource, our soul, is our people. Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. They will also learn about the computer systems and software they use. When compared to other jobs, technical specialist careers are projected to have a growth rate described as "faster than average" at 10% from 2018 through 2028. Simple questions like, why do you want this role, tell me about your previous employment ect. Disculpa Learn more about your EEO rights as an applicant (Opens in a new window) . You should also be familiar with the latest versions of macOS, iOS, and Android operating systems. Apple Technical Specialist Job Duties Apple technical specialists have a wide range of responsibilities, which can include: Managing Apple devices in an organization, including planning, configuring, and deploying updates and fixes real person. Related: Apple Technical Specialist Interview Questions and Answers. The Apple Store is hiring now. The entire store team benefits from your commitment to providing the best care for customers. I get the benefits of an office community from the relaxing environment of my home. Roles based in Quebec require French language proficiency. You have strong people skills youre approachable, a good listener, and empathetic. Whether youre teaching a customer how to do something amazing or troubleshooting something technical, youll help save someones day. Taking time for yourself or your family shouldnt be a challenge. Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. excuses voor het ongemak. Do you love how it feels to help others? With a deep understanding of Apple products and services, you spend time mentoring team members and serving as a role model for your team. Youll discover many more benefits of working at Apple, such as programmes that match your charitable contributions, reimburse you for continuing your education and give you special employee pricing on Apple products. Looking ahead for Apple. verdade. Working at Apple has actually made me rethink my academic goals. Apply to Technical Specialist, Expert, Apple Specialist and more! As a Genius, youll be certified to perform Mac and mobile device hardware repairs, and youll provide other hands-on technical support. They will be patient, efficient, and organized, with the ability to handle multiple tasks at once. You may even work with local business communities, connecting entrepreneurs and professionals with the tools they need to build success. Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. All Apple Retail employees, including seasonal hires, receive discounts on Apple products and deals on third-party accessories and services. Next up, shes planning on becoming a Technical Expert, and looking forward to adding new certifications and training programs to her skill set. In addition to having a strong technical background, its important that you are able to communicate effectively with customers. Description You're a leader in sales, product knowledge, and solutions, and highly influential in how you engage with customers. As devices become more complex, so too does the software that runs them. para informarnos de que tienes problemas. message, please email You can serve as an engaging role model to Specialists. You may start as a Technical Specialist troubleshooting mobile products, or become a Genius whose work includes more specialized repairs. Reasonable Accommodation and Drug Free Workplace policy, Learn more about your EEO rights as an applicant. Apple participates in the E-Verify program in certain locations as required by law.Learn more about the E-Verify program (Opens in a new window) . Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Note: Apple benefits programmes vary by country and are subject to eligibility requirements. They oversee the implementation, configuration, updating, and maintenance of IT systems and components. When a customer calls for help, you quickly assess their situation. per informarci del problema. And thats our greatest strength. The tuition reimbursement program helped make that possible. Truth is, I feel great, too. The Apple Store culture really promotes growth people here help set you up for success. This training may last for a few weeks or months, depending on the size of the company and the complexity of the role. Pro Workflow Video Expert. Saving someones day is a rewarding way to spend yours. I went to graduate school for physics, so I knew I wanted to work in science and technology. Here are three trends influencing how Apple specialists work. By becoming an Apple technical specialist, you can set yourself apart from the competition and find success in this growing field. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. You even give. We offer flexible medical plans and a variety of physical and mental health resources so you can feel good in body and mind. Apple benefits help further the well-being of our employees and their families in meaningful ways. At Apple, were not all the same. By helping Apple maintain strong relationships with customers, you are instrumental to our success. Please help us protect Glassdoor by verifying that you're a Were proud to provide stock grants to employees at all levels of the company, and we also give employees the option to buy Apple stock at a discount both offer everyone at Apple the chance to share in the companys success. Copyright 2023 Apple Inc. All rights reserved. Find available Apple Store Support roles Learn about Apple Store Technical Support roles AppleCare Business Development Help manage Apple's service and support products, including AppleCare+ and AppleCare Protection Plan. Attention to detail: Attention to detail is the ability to notice small changes in a system or process. Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. In Apple Retail, we help each other grow within our roles and beyond them. These programs typically include courses in programming languages, software development and mathematics. per informarci del problema. Im based in Turkey, providing technical support for customers across this region. What Does a Real Estate Development Manager Do? Technical Specialists may be required to travel to customer sites. Problem-solving skills: Apple technology is constantly changing, and technicians need to be able to adapt to new software and hardware. Copyright 2023 Apple Inc. All rights reserved. We offer the support youll need to thrive in whichever path you choosehere. We are sorry for the inconvenience. As a busy new mother, Arlinda had very specific job criteria in mind. Culver City, CA. You may start as a Technical Specialist troubleshooting mobile products, or become a Genius whose work includes more specialized repairs. If youre applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines (opens in a new window) applicable in your area. With experience, they may move into positions such as technical support, sales, or training. Both full-time and part-time jobs are available. Create the online experiences that deliver Apple support to customers throughout the world. Lamentamos click here to select a store and view pay information. Every call means a new opportunity for me to help our customers. Their skills are an asset to the company, as they assist in resolving technical issues concerning customer's accounts or company software infrastructure. Se continui a visualizzare Learn more (Opens in a new window) . By combining those skills with the core Apple Store training everyone receives, as well as additional Creative Pro training, he was able to build a foundation for a new career. Provide insightful advice and friendly, hands-on technical support. naar It offers the opportunity to work with cutting-edge technology and products, and to help customers get the most out of their Apple devices. Apple Technical Specialists typically have a bachelors degree in computer science or a related field, and they must be proficient in the use of Apple products. Do you love how it feels to help others? Some employers may prefer candidates who have completed some college courses. Learn about Apple Support Advisors. Apple technicians often work on their own to diagnose and repair devices, so they need to be able to work independently to complete their work. enviando un correo electrnico a Apple is an equal opportunity employer that is committed to inclusion and diversity. They use a variety of computer software programs and may be required to lift and carry heavy equipment. Discover even more benefits of doing what you love. Through my experience as a Technical Specialist, I grew to realize how much I enjoy working with technology and switched my major to computer engineering. But I wanted a job that allowed me to interact with people as well. Get discovered. Wir entschuldigen uns fr die Umstnde. Be the voice of Apple, helping customers with live support by phone, chat, or email. When Jeronimo first interviewed with us, he realized that personality was even more important for this role than a tech-heavy resume. To become an Apple specialist, one typically needs to possess the following: Education: Apple specialists are typically required to have at least a high school diploma or equivalent. I was looking for stable, part-time work as I learned to balance life and parenthood. Apples most important resource, our soul, is our people. Learn more about the E-Verify program (Opens in a new window) . Over the years, Ive built great relationships with many of our regular customers. Are you passionate about sharing your knowledge of Apple products? Use your own creative talents to inspire customers. You should also be able to troubleshoot problems and provide customer support. Your day in the Apple Store is filled with a range of focused support and service tasks. Apple technical specialists have a wide range of responsibilities, which can include: The salary of a technical specialist can vary depending on their level of education, years of experience, and the company they work for. They can also help businesses to develop and implement best practices for protecting their data.
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