FIX THIS. Did you find drooping wires, downed lines, or AT&T equipment in a yard or on the street? After completing this captcha request, you can continue to access the site as normal. It shouldn't take that long. We have live sports, international channels, and premium channels, and pay-per-view extras. i tried calling them but they just say they are restoring outages for people still. They say the cable will be buried later in the week. Once entered, the field will be alerted and schedule for a technician to raise and/or remove/replace the lines as needed. How to report a down or damaged CenturyLink line If you see a damaged telephone pole, wire, cable or pedestal, call us at 800-244-1111 to report the problem. If you are experiencing problems with Spectrum, please submit a report below. Some utility companies mark or paint their lines. Since you have everything located, this should be a pretty quick job with a Ditch Witch or similar trencher. The price of my internet only service was bumped up in the middle of this pandemic. Verizon service typically comes in underground, he said. -HB, I understand the frustration that issues on the account can cause. @Ask_Spectrum I called that number - they refused to help - and hence I am looking to leave spectrum and go elsewhere - such bad customer service!! @GetSpectrum what the hell!!! Question About Spectrum Voice (Landline) Caller ID Information? New blog post from our CEO Prashanth: Community is the future of AI, Improving the copy in the close modal and post notices - 2023 edition, Is this a "Dumping pit" by the builder and who is resposible to pay for this house was built 1998. When we replace a pole or lines of Spectrum fall off a pole, we don't know who to call. The owner of the cable needs to be involved. In the 'To' field, type 'Xfinity Support'. They'll come mark their lines. All numbers are for sales or troubleshooting services. Great news. Once you have: 1) reviewed that the damage is not in the cable company's easement (s), 2) reviewed any written contracts you may have (or had) with the cable company exempting them from damages or lawsuits for destroying your yard, and 3) have photographs and evidence of the damage inside your yard, you may want to 4) obtain three reasonable and our By mid-September, the cable still wasnt buried, and her internet and phone had also stopped working again thats when Meyer reached out to our Call 6 Investigates team. And I have a very loud mouth. Using an Ohm Meter to test for bonding of a subpanel. Whether you are starting new service or getting the cable replaced because of issues, the service providers technician will often run the cable across your yard to where it connects on your home. Thanks for escalating my case. -HB, I understand the frustration that issues on the account can cause. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users. Can I run drainage pipe a short distance above the frost line, Cost-effective root barrier for home sewer line, Connecting to water line stubs left at construction. He gives free estimates, but because you have already supplied pictures, he has all the information he needs. Even after speaking with him. Hello @user_c50f9a and thank you for joining us here in the Xfinity Support Forums. However, they didn't prune anything near the cable. Generally, you'll have to pay the utility to move it. What does 'They're at four. It is the second largest cable operator in the United States. Electric lines that are located some distance above the utility cables were cleared a couple of years ago by the power company's tree trimming crew. All rights reserved. The cable goes from the pole in my backyard to my neighbor's house. INDIANAPOLIS -- If you live in the city, you likely have wires or cables buried underground somewhere on your property, but if the company that puts them there forgets to bury them it can become a hassle to get the mess cleaned up from your yard. Useful comments include a description of the problem, city and postal code. 1. If there are any issues or questions surrounding the order for Fiber and you're not receiving any specific information from the Buried Wire Center, feel free to call us or chat with us and we can review the order details. Having problems? Showing Content for | Change your ZIP Code, Enter another ZIP to see info from a different area. Call our Buried Wire Center at 800.924.9420 Monday through Friday between 8:00 a.m. and 6 p.m. We miss Time Warner. No one has been out to my property to address the downed exposed lines. By clicking Accept all cookies, you agree Stack Exchange can store cookies on your device and disclose information in accordance with our Cookie Policy. Below is a sample of our national line up. @ReelJeffEwing @GetSpectrum @Ask_Spectrum I actually didn't have many problems with them until the past few weeks when their "maintenance" broke my internet, then the new router they insisted on me having stopped working after less than a week. A contractor is supposed to be scheduled within a week to bury that cable, but sometimes that step falls through the cracks. So we checked and discovered she may have to pay for the repairs, unfortunately. Connect and share knowledge within a single location that is structured and easy to search. Shortly thereafter, that video went viral at more than 2 million views. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home, Who the [EDIT] do you call at Xfinity to report their lines are down and draping across some back fences? -JB. This option is available 24 hours a day, 7 days a week. Even after speaking with him. Is it in the street, your yard, etc.? Type your message in the text area near the bottom of the window. Please enable Cookies and reload the page. I contacted your support and ask for the Low Income rate and get denied because Im not a "new" sub. Thats exactly what happened to Carole Meyer in Fishers. The "Xfinity Support" graphic replaces the "To:" line. By clicking Post Your Answer, you agree to our terms of service, privacy policy and cookie policy. Before posting a new question, please check out our. Site design / logo 2023 Stack Exchange Inc; user contributions licensed under CC BY-SA. Spectrum is a telecommunications brand offered by Charter Communications, Inc. that provides cable television, internet and phone services for both residential and business customers. A few years ago Spectrum acquired Time Warner Cable. Another option, he suggested, would be to call Comcast and ask them to remove their old equipment. Somethings living in the ceiling maybe squirrels, maybe not, A safe way to get rid of all those old cable and phone wires. I'll have to give it a shot. We have called and spoke to multiple, nice service reps. Disappointed and concerned. I filled and reseeded and you wouldn't even know it was there. I must say the third young man was very helpful and didn't try to pawn me off on someone else. In the 'To' field, type 'Xfinity Support'. If you have any tips or frustrations you wish to share, please leave a message in the comments section! Spectrum is a telecommunications brand offered by Charter Communications, Inc. that provides cable television, internet and phone services for both residential and business customers. Spectrum has sometimes offered some customers credits and other compensation for the inconvenience. My hardline connection to my PC never has connection issues. Unless it's a hazard you will have to wait until the outage is resolved first. @GetSpectrum internet out twice today so far. Add a comment. Who has the worst service. paulbfagan 3 yr. ago True! @AlishaGrauso @GetSpectrum @Ask_Spectrum The new place I moved to is only covered by Spectrum, and I had so, so many problems right out of the gate. Sign up for The Home You Owns Live Better with Little Effort text message course for fun tips and tricks. Find out what is going on. Could you please send our team a private message with your full name and full address? Aug 20, 2012 at 18:50. Click the "New message" (pencil and paper) icon. Terrible service I want a credit for the downtime and the poor service. The most recent Spectrum outage reports came from the following cities: I have tickets in and it has been two months. The density of these reports is depicted by the color scale as shown below. I've been with @GetSpectrum @Ask_Spectrum for multiple years. Common causes for this to happen include any non-human interaction with the website such as scraping or embedding. Call 800.288.2020 and select Repair. Making statements based on opinion; back them up with references or personal experience. Now I'm furious. Just be careful when digging it up since they are also easy to damage and they'd likely charge you for the repair. Some problems detected. Latest outage, problems and issue reports in social media. Most of the lines coming from the street and snaking down the side of our house are cable lines we have never used, left over from the previous owner. Give Light and the People Will Find Their Own Way, Indianapolis, IN Interactive Weather Radar. I work for a local utility company, and we are having a major problem getting in contact with someone for maintenance. Advertisement. Browse other questions tagged, Start here for a quick overview of the site, Detailed answers to any questions you might have, Discuss the workings and policies of this site. Hed cut them and strap them back as far as possible. Your dispatch is the problem, undersized and a separate dept. I can't go anywhere else to work for obvious reasons. @Ask_Spectrum why ******** do yall keep raising my bill? i need someone to come out a fix it, who do i call? $80 a month for JUST WIFI? Customer service has been useless!!!. Leave a message in the comments section! When asked if you want to order new service, say "No." just taking a moment to say that @GetSpectrum sucks. In 2016 Spectrum acquired Time Warner Cable. Hey @ATT are you better than @Ask_Spectrum because I have had issues with them since September? Call 6s Paris Lewbel reached out to AT&T and they sent a crew out the same day to fix her connection. You may want to contact Verizon to report low hanging cable lines. Thanks for escalating this Rustyben. The smaller wires were for phones and cable-connected TV and Internet. Im sorry. Enter another ZIP to see info from a different area. A tree in my back yard has two large branches resting on the phone/TV cables. I have a sagging line in my driveway from the pole across the street.. Hey @user_6790b2! Having problems? You can dig it up yourself and rebury it a short distance away. If you are at an office or shared network, you can ask the network administrator to run a scan across the network looking for misconfigured or infected devices. I am located in the US(Minnesota). Latest outage, problems and issue reports in social media. Why does this exterior paint keep blistering? Users are reporting problems related to: internet, wi-fi and tv. When the number of reports exceeds the baseline, represented by the red line, an outage is determined. For instance, AT&T has a page to report an unburied cable, exposed wire, obstructed or down line. It only takes a minute to sign up. The map below depicts the most recent cities in the United States where Spectrum users have reported problems and outages. The next level down are sets of three wires with a metal support wire which are the 120-220 volt lines from the step-down transformers to your house and your meter. Now I'm furious. . One important safety precaution: If you or someone you hire is doing any work within 10 feet of Pepcos line, which might be the case if the old cable and phone lines come in near the power line, the company says to call first, at 1-202-833-7500, and Pepco will determine the best course of action. Christina Harper, a spokeswoman for Pepco, which supplies electricity to Washington and surrounding communities in Maryland, said you can trace a power line as it comes into your house. Under that are the cable and phone lines. The wires connect to your house at a vertical pipe, called a weather head, and the lines dip close to that so any rainwater can drip off before the line carries power down to the meter box. Who is responsible to relocate cable TV line? What was the actual cockpit layout and crew of the Mi-24A? Useful comments include a description of the problem, city and postal code. If additional resources are needed (bucket trucks, street closures, etc.) Hello @user_22cd0a, thanks for reaching out to us on our Forums page in regard to this hazardous downed line in your neighborhood. It is the second largest cable operator in the United States. I ditched it in to the proper depth and had them lay conduit (thin polyethylene plastic pipe) for future maintenance ease. Google "State call before you dig" and call that number. First, call the service providers phone number listed on your bill. Is there a weapon that has the heavy property and the finesse property (or could this be obtained)? How can I mark capped drip line outlets from irrigation systems? ', referring to the nuclear power plant in Ignalina, mean? To select or customize your Spectrum Internet, TV or Voice plan, contact Spectrum Customer Service at 855.366.7132, Monday-Friday, 8AM - 10PM ET. I thought these forums were public. Call us anytime at. It looks like you're new here. Cookie Notice Its time to put tremendous pressure on @Ask_Spectrum for a consistently low quality of service, @Ask_Spectrum Is there an outage in my area the WiFi isnt working. @Ask_Spectrum it's not just TV down in 26554, @GetSpectrum internet is still *** in 2021, may the dear lord help this company . The pictures dont show the actual connection at the weather head, but he immediately recognized the power line as the thick channel that forms an L shape on the left side of a bundle of smaller wires. Pepco has pictures on its website that can help you identify the power-system components. Home Improvement Stack Exchange is a question and answer site for contractors and serious DIYers. Remember: This number is just for unburied ground cables. Find out what is going on. @GetSpectrum what the hell!!! 10-month-old dead thread now being closed.. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. Thank You. I have a line down in my yard as well as 2 neighbors , blocking driveways to both cottages. This morning I was on the phone for 45 minutes trying to get a work order for a line change out. Its bad enough your internet service sucks, @AlishaGrauso @GetSpectrum @Ask_Spectrum ****, youre still having problems?! This material may not be published, broadcast, rewritten, or redistributed. That said, cable lines tend to be buried fairly shallow. Parabolic, suborbital and ballistic trajectories all follow elliptic paths. Is it my responsibility to pay for this relocation, who does it, and any ideas of cost? Meyers story isn't the only one. Back in June, while a new roundabout was being constructed at 131st and Cumberland Road, her AT&T telephone and internet line was cut. From there, click the 'New Message' icon. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Then, to let us know why you're calling, say Line is down.. The wiring under the boxes doesnt have any power, so it would also be fine for you to cut that off and throw it away. To send a "Peer to Peer" (private) message: Click "Sign In" if necessary Click the "Peer to Peer chat" icon Click the "New Message" (pencil and paper) icon Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. @ChrisCudmore, they would then mark the new location. With our new Xfinity support direct messaging, you do not need to input the name of a person. You can click my name (ComcastJoeTru) to view my profile and send me a private message. They are available Monday through Friday between 7:30 a.m. and 6:00 p.m. ^JC, We are glad that this working and apologize for the inconvenience. Learn more about Stack Overflow the company, and our products. When homeowner Jacob Fisher discovered that a Time Warner cable technician had run his neighbors Internet cable into his yard, Fisher created a video. And I have a very loud mouth. In the last three months, how would you rate Spectrum? Spectrum Channel Lineup. STOP WITH THE EMERGENCY ALERT SYSTEM!! Are you able to view a service point for local cable tv service in either direction? After spending 45 minutes and 3 service people, I am exhausted. A minor scale definition: am I missing something? Exonerated man, freed after 28 years, reunites with pen pal who wrote him weekly, I wanted to face my deepest fear, so I suited up and flew to the Arctic. If that doesnt work, look around on the internet and see if there is a telephone number for unburied or exposed cables for your service provider. The tools used to locate underground wires are not always precise, and 811 guidelines say that holes or trenches should be kept at least 18 inches away from either side of marked lines. Spectrum tech caused this and just left, who does that? Sign in or register to get started. The best answers are voted up and rise to the top, Not the answer you're looking for? Your service is a joke. I was patient before. If youre not using either, you can just take them down and throw them away, Williams said. Please send us a peer to peer message with your name, your best contact phone number, the affected address (or addresses) in question, as well as any additional details including location of the dropped lines, if any trees are in the way, etc. We look forward to meeting you there! However, its critical not to cut into a power line, as you know. Please Follow/DM your account information and or your address and phone number so that we can access the account and review. The technician told Meyer that a contractor would be out in about a week to bury that cable but it never happened. If you use Spectrum and have experienced an outage, it's important to contact the company to report the issue and get help. Tikz: Numbering vertices of regular a-sided Polygon, Passing output of the processing tool to QgsVectorFileWriter using PyQGIS. The Bronx, Clermont, Atlanta, Birmingham, Cary, Irvine, Los Angeles, Middletown, Columbus, Pinson, Athens, Cropwell, Fultondale, San Francisco and Dallas. rev2023.4.21.43403. If that doesn't work, look around on the internet and see if there is a telephone number for unburied or exposed cables for your service provider. Click the "direct message" icon. @dpollitt, you might have to go out 5-10 feet to each side to pull the cable a foot or two to the side, but it should be doable. I had my yard marked for utilities before digging for new landscaping(trees, etc). MORE TOP STORIES |Harrison College closing all Indiana campuses | Greenfield parents upset after students get breadsticks formainentree at lunch | Nearly 500 mosquitos in 57 countiestestpositive for West Nile | Indiana teen charged inmurderof 2 siblings | Woman dies after road rage shooting. @Ask_Spectrum We have DMd for 2 days. The pole owner or the local municipality should have contact numbers for the local Spectrum maintenance teams who would be responsible for pole based repairs. Move a gas meter 150ft or install your own gas line? If you don't fix what is - again, I emphasize - YOUR SCREWUP in the next few days @GetSpectrum, I will literally be unable to work because of you. Let us know if you find downed or uncovered wires or cables in your area. A $15 a month increase for Internet that works when it wants to, buffers constantly, and has the worst customer service Ive ever experienced? Please send me a private message and include your full name so I can assist you. @Ask_Spectrum is there an outage in 53593? SPECTRUM TV The Best Cable TV Service for $ {srcitylookup/city}, $ {srcitylookup/abbreviatedState} 125+ available channels 85,000+ On Demand titles No contracts Shop now Find Best Offers Entertainment for Everyone All plans feature live sports, breaking news, blockbuster movies, Spectrum Originals and thousands of FREE On Demand options. Thanks for responding to this community post and letting us know about your line concerns that still need to be addressed. I have escalated your issue to the Comcast Team available to these forums. $55 in monthly increases over less than four years. Criterion Digital 2023. Sign in to your Spectrum account for the easiest way to view and pay your bill, watch TV, manage your account and more. We have called and spoke to multiple, nice service reps. I ditched it in to the proper depth and had them lay conduit (thin polyethylene plastic pipe) for future maintenance ease. Outage reports and issues in the past 15 days originated from: Tips? The following are the most recent problems reported by Spectrum users through our website. Stack Exchange network consists of 181 Q&A communities including Stack Overflow, the largest, most trusted online community for developers to learn, share their knowledge, and build their careers. @Ask_Spectrum we are trying to watch the congressional hearing!!! @GetSpectrum SERVICE IS ******* ***. As you are aware, when you call the "800" numbers, you will get a residential sales or repair tech who does not usually have access to contact local maintenance teams. A: Cable and phone wires dont carry current, so its safe to remove them. The pole owner or the local municipality should have contact numbers for the local Spectrum maintenance teams who would be responsible for pole based repairs. Where is the line down? If you live in the city, you likely have wires or cables buried underground somewhere on your property, but if the company that puts them there forgets to bury them it can become a hassle to get the mess cleaned up from your yard. ^JC, We are glad that this working and apologize for the inconvenience. California Consumer Do Not Sell or Share My Personal Information, California Consumer Limit the Use of My Sensitive Personal Information. Click "Send a private message" and private message me. Typically there is contact information on the pole itself referencing who "owns" the pole. We're sorry to bother you, but our systems have detected unusual traffic from your computer network that we consider a fair use violation. Ensure you are first signed in, then you will see an icon at the top right of your page. Share them here. The RTV6 team has been Working For You in numerous neighborhoods across central Indiana after cables were left unburied by service providers. However, in some instances, the line may not have been installed, or it could be damaged and needs to be replaced. Q: We cut the cord more than a decade ago, but still have kudzu-like cables running from the telephone pole to our house and then all over the side of our house. Let us know. $55 in monthly increases over less than four years. If you have any tips or frustrations you wish to share, please leave a message in the comments section! In a follow-up video, Jacob discussed how Time Warner escalated his ticket, thanks to all of the comments made on his video . delays are possible. If there is a weblink to report these issues, please send it to me. There was a service technician in our neighborhood a couple of weeks ago. The first step is to be sure you know the difference. Nonbinary student banned from prom for wearing a suit. As a result, you have been temporary blocked from accessing the website. Harrison College closing all Indiana campuses, Greenfield parents upset after students get breadsticks for. Thank you for making this comment and letting us know about this line. I was wondering if I could just pull it up and rebury it myself. Lawsuit if someone gets hurt on the line as it is 3 feet up off ground so it could clothesline someone and cause injury in the dark. Honestly, @Ask_Spectrum your WIFI is trash! Share them here. It's hard to tell from the image, but even if it's direct-bury drop cable, it's not dangerous. One box was for phone service, the other for cable. The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. Can the game be left in an invalid state if all state-based actions are replaced? Spectrum serves homes and businesses in 25 states. @GetSpectrum internet out twice today so far. @danii @_JSplash @GetSpectrum I'm in Orlando too I just got upgraded from 75 to 100 for ATT the same price. It is the second largest cable operator in the United States. So, what can you do if youre dealing with an unburied cable in your yard? The "Xfinity Support" graphic replaces the "To:" line Type your message in the text area near the bottom of the window Press Enter to send it. Very reliable. 2. How can I pause and rewind live TV using the Spectrum TV app? Realtime status of outages and problems with service providers. He looked at the downed cable and said he would put in a ticket to get someone to come out and look at it but no one has showed up. Williams suspects the cable is Comcasts because the cable is above ground. Thank you for visiting and posting on our Forum. power is back on but no internet. "A lot of people I've talked to [at AT&T], I've been transferred to somebody else, who says, Oh you need to talk to Hannah, you need to talk to Troy, or you need to talk to whomever, Meyer said. An AT&T technician came out the next day and ran a new cable from the pedestal box on Cumberland Road to her home. that's ridiculous and you won't be keeping me as a customer. Since the cable tech had so little to do, they charged me for time and materials which was basically dropping the conduit in the bottom of the ditch with enough left over on each, snaking the cable, putting ends on and connecting them.
Macduff Quotes Loyalty, Remnant: From The Ashes 2 Release Date, Pauma Valley Country Club Menu, Articles C