Stock was conformed the order was conformed and delivery scheduled for Wednesday between the hours of 7am and 6pm. If it's been two hours since placing your order, and you haven't had a confirmation email yet or there was an issue during payment, your order may not have gone through and it could appear in your account as pending. I was told that I would get a call from someone on Monday. hedge funds are demanding their spac money back; can snails eat bell peppers; formation rsma martinique; omni patient portal login; how to dispose of old ammunition in california; port of call goombay punch recipe When I used PayPal to pay for it, it redirected me back to my trolley and said it was actually out of stock, however the PayPal transaction is still going through. This comment was posted by a verified customer. The Perth branch returned my payment via the card I bought it with, then told me it takes 10 days to reach my account! I was more than a little annoyed and asked to speak to the line manager to take the matter further and whether some compensation would be appropriate. Customers have expressed their rage on social media, with some saying they've been charged up to 1,200 for multiple orders that haven't materialised. barts health directors; chi omega early alumni status argos taken money but no order confirmationgranville ny property taxes. I went there to buy this and eventhough they claim this is NEW product and they have this machine in stock, i the store they say it is discontinued or not available at all. From the 1st phone call to place my order, all I have had are problems. How do I know my online order has actually gone through? Sep-10-2015 03:59 AM. So it was agreed that I would do this on the Friday (when I was next off work). A few days later I was told that some-one would contact me in approx 3 weeks, to let me know what was happening - this didn't mean I would receive my goods then, simply it would be an update. This can take up to 7 working days. I was told to take a till right beside another employee that was fixing a light. I wasn't given any choice or hope. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. The counter attendant smirked and asked how you would spell that. She sheepishly said good bye and call ended. 1.30 came on Saturday and still no delivery, so I checked my e-mails (no confirmation) and my bank account (money had not been taken). "You are not responding to DMs [direct messages] no live chat no way of getting though on phone.". We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. End of ridiculous conversation. Bank cant help me. After completing the order process I was shown a message which said something along the lines of: "your order cannot be confirmed at the moment. I received an email confirmation with the order but there is nothing in my account when I sign into Argos.ie There is no order history section at all. Talk about what services you provide. Use up and down arrows to review and enter to select. "The Sun", "Sun", "Sun Online" are registered trademarks or trade names of News Group Newspapers Limited. At the time a message came up, telling me that they could not confirm my order at that time but I would receive an e-mail within the next few hours. We said it is not right when they are willing to accept returns before but on this item you refused. It's still says the payment is pending on paypaly and money are gone from my bank account but I guess I just gotta wait a bit . Well, lets first get the original payment back that would be a good start! So I told them then please release my funds ASAP as there is an Order expiry date of 10 days and I can't wait for the 10 days. Missing out on some big discounts now :(. The Sun website is regulated by the Independent Press Standards Organisation (IPSO), Our journalists strive for accuracy but on occasion we make mistakes. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. I am considering going to the Ombudsman, to claim interest back from Argos, which they have earned on my money over the past 2 months. When I explained that I didn't have her surname, I was cut off! An Argos spokesperson said: We are in touch with these customers to apologise for the delay and reassure them we are processing their refunds. I explained everything again at length (including the info from the courier - for which she demanded a name, that I refused to give up, to the same people that are "not allowed" to give customers their own names!) I said that was fine but how were they going to compensate me for the 3 lengthy phone calls i had made. I quote: "This is because the payment will be rejected by Argos as no order has been placed, this payment then gets placed into Paypals holding account. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. I went to the store on Friday, but nobody knew anything about it, so they had to call their customer services team. View our online Press Pack. I didnt purchase the item, have no order confirmation for it but the payment has still been taken from my bank but is marked pending in my PayPal. He was asked my name and i said justin oneill. I placed a home delivery order with Argos on Wednesday. Thank God I did not pay an order online where I would realize two weeks later they will never deliver this and I would have just wasted time having to order different one after I would figure this out. There are better shops out there; I really wish I never bought it! but because staff have worked with them for years they are more believable than the customerBUT OF COURSE..they can do nothing wrongwhy didnt i think of that ? Sign in or register to get started. The response? 1999-2023 PayPal, Inc. All rights reserved. She seemed to think that her appalling, rude, unhelpful attitude, constituted a personality. Now I don't have the money to get the correct item I need! Cookies help us customize the PayPal Community for you, and some are necessary to make our site work. I should add that I also paid an extra 2.95 for a Saturday delivery slot (delivery before 1pm). Will I need to wait at least 17 working days? "Thank you for contacting us regarding your order which included a Samsung GX10DSLR Camera, catalogue number, 560825 (surely this is a digit short?). I've had a similar issue recently, I attempted the pay for an item the website crashed at point of payment and received an email to state the order hadn't gone through, so I tried again the same thing happened I attempted it for a third time the same thing happened. It's currently in my PayPal as 'Pending' but the funds have been deducted from the available money in my bank account (but the transaction hasn't shown up yet). Touch device users, explore by touch or with swipe gestures. 1999-2023 PayPal, Inc. All rights reserved. They said it . You can use this space to go into a little more detail about your company. One shopper tweeted Argos saying she'd been charged 1,200 and had received no confirmation of her order. i always come to argos for mobiel phones as they have good deals but i will no longer be goin to argos as they staff was rude to me when i asked for the 10 pound free cred which im still not very happy with and i will be writing a letter to the manger coz it was a young kid working there bout 18 very rude indeed. I spent nearly 1,000 on furniture (which they took from my credit card in record time). The employee took my order and same again asked me to spell my name. Operator in put the order in to the computer and found that the paper work had not even been forward to the warehouse for dispatch. I recently did quite a bit of overtime and finally decided to treat myself to a new camera. By browsing this website, you consent to the use of cookies. 3 weeks ago i bought laser hair removal system from argos i had asked casier this prodact 30 days guarantee she said ofcours look at the screen you can chang and i live in England short time for learn English my English not wery well now, im still learn but ARGOS stole my money and they are played whit me i spoked costemer sevice staff she didnt looked the prodact and she decieded to exchange 10 minuts later i went to home bring more many she said to me we havent got any other prodact keep your prodact this is yours for healty reasons we didnt do any think i never used i never opened but they didnt chec they dont no what they are doing Called BOI, they cant find the issue on my side, so has to be Argos. They said it is up to Paypal. I bought a Samsung blu-ray player along with the Samsung wireless LAN USB stick. Customers have blamed the payment error on a website glitch, although Argos told The Sun its unaware of any website issues. after that they don't care about whats wrong with your product, I think the whole company is a disgrace, I bought a digital camera, after less than 15 minutes the battery wore out, it also took really bad low quality pictures even though its 10mp (Kodak c1013 DONT BUY THIS PEOPLE), so, I asked for an exchange, (not even a refund!) Their site hasn't worked properly for months. P me off that much I will never use Argos / homebase ever again. I went into the Argos store today and they seem to think because the order failed and I'm received no confirmation emails from them then within a couple of days the money should go back . I spoke to Citizen's advice, who informed me that Argos (if the legal team were backing 'Lisa's' actions) were breaching all sorts of Trading Standards Acts and that I should just wait until Monday as they would not be able to justify holding onto my money any longer than that. All recommendations within this article are informed by expert editorial opinion. You are viewing the PayPal Community Archives. Her reply was that for this to happen i would have to send a copy of my telephone bill to customer services. Goodbye. http://www.argos.co.uk/static/Product/partNumber/7641644.htm THE ONLY ADVICE I HAVE TO GIVE AT THIS POINT IS: The operator said my daughters card would be re credited immediately and could only apologize. microsoft flight simulator 2020 stream deck profile; the wrong missy talent show; carleton college athletic director; houghton lake cabin rentals; meijer shredded cheese; morton buildings sales consultant; building within 1m of boundary; jalapeno salt water taffy; define unremarkable medical IS THAT ALL? As the only option I can see, is to go to a solicitor and pay out more money! How do I stop the payment as I didn't actually place an order! Argos Limited 2023. Submit a complaint and get your issue resolved. She replied that the internet was not always up to date (I thought this was the whole point of internet ordering being able to check stock etc.) argos taken money but no order confirmation. And I will never EVER be buying anything from ARGO'S again! This was not good enough, so I went back home with the piece of pink plastic c*** (sorry, Vivitar) that had been delivered and a terrible headache and called through to 'customer services' again. Will was to send a message to the store, giving authorisation for this (as it was over 200). Order confirmation may take a couple of hours during busy periods. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Well, I certainly don't make the same mistake twice, and will make sure that no-one I know makes the mistake of using Argos. God put me on Earth to acomplish a certain number of things. Thanks, Authorization will eventually expire and drop off releasing the hold on funds in a few days. I looked at a few and decided on the Samsung GX10, which was going for 579.99, so I placed the order, along with another item (wedding present) via the internet on the Argos site. I called through again, was passed round several departments, told that I should have received my refund from the store, as all it needed was for someone to call them and authorise it (REALLY? This service is provided on News Group Newspapers' Limited's Standard Terms and Conditions in accordance with our Privacy & Cookie Policy. What a load of s*** they feed to people day in and day out. This time, when I asked to speak to a manager, I was told that I had come through to 'customer services' and "we are all managers here" - YEAH RIGHT! She also informed me that 'Lisa', had decided to look into the matter as I had waited so long to make the complaint. You can speak to argos to get them to tell the bank they arent going to collect the payment but by the time youve got through to someone who understand what youre on about and can actually handle it youre probably better of just waiting. I PURCHASED AN IPOD NANO ( SILVER ) IN FEB OF THIS YEAR ITS BEEN RETURNED AND REPLACED TWICE DUE TO FAULTS, THE MOST RECENT ON SATURDAY 9TH MAY. They also told me that another possibility (due to the state of the packaging) was that it could have been tampered with it the sorting office which is at the other end of the country to me - which makes me wonder how many hands it passed through. For customers who've got their items but want to return them, Argos has extended its refund policy. Not mentioning asking for my money back on endless calls. They have 500 euro and I have nothing. for any disappointment (?) I was told all line managers had finished their shifts and i would have to ring again in the morning. I asked whether in the circumstances they were willing to offer any compensation. Interaction, Climate Change, Sustainability & I cannot believe that I was naive enough to think that this was my long awaited refund, perhaps with an apology at the very least, maybe even a goodwill gesture. Some shoppers say they've been charged as many as four times by Argos, despite the order not going through on any occasion. Didn't really think much of it (there is often some problem or other with their website) as I had enough to get on with. I have been without my laptop for two months now. Items showing as in stock for home delivery but not available when trying to buy them. Cookies help us customize the PayPal Community for you, and some are necessary to make our site work. It couldn't be easier to shop for what you love and need; whether you need toys for the kids or want to update to the latest tech, you can browse all the latest deals, create a Wishlist and order products on the move from wherever you are. So, again, I had to explain about the delivery being late (check with your couriers) and about my conversation with Will, to which, she replied that she didn't know what had happened as she couldn't get into my details as 'Lisa' had put a block on it. To inquire about a licence to reproduce material, visit our Syndication site. If Argos cant trace it, you will have to wait till it clears on your statement and then send that to Argos or get a ref id from your bank. Typical! We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. I also said that there must be some law which they were breaking. Anyway, I explained the situation again, through gritted teeth and demanded to speak to this 'Lisa', but nobody seemed to be able to tell me who she was and I was asked to call back with a surname as "Lisa is a very common name and we have at least six here". I was more than a little steamed, but didn't have time to make calls so started preparing for the wedding and dashed out to get what was needed. ), then queried the fact that the package had been torn down two sides and put back together again with at least two different types of tape. He could not explain this, as it had apparently been passed around several delivery drivers and he was at least the third. We often link to other websites, but we can't be responsible for their content. yup ery poor customer service boycotting argos now going to try with tesco, WHEN I WAS WAITING TO COLLECT MY DYSON VACUUM CLEANER I SAW POSTERS ALL OVER THE STORE SAYING 25% OFF DYSON PRODUCTS WHEN YOU TRADE IN YOUR OLD VACUUM CLEANER . After a moments thought she mumbled that they could send a 5 gift voucher as a gesture of good will. It's currently in my PayPal as 'Pending' but the funds have been deducted from the available money in my bank account (but the transaction hasn't shown up yet). But if it happens again please bring this up. It says it was in stock at my local store so I tried to pay for it to then pick up at my store today. We are experiencing extremely high call volumes at the moment and sorry for the inconvenience this may be causing., Iconic high street favourite to return after 4 years as shoppers 'can't wait'. On the payment says Order Expiry Date : 10 days from the payment date . If you have any further queries on this, you can find our contact details here, Privacy hub|Privacy policy|Cookies policy|List of cookies|Cookie preferences|Terms & conditions. Today it has been 14 days, and still no money. Instead, she starts quizzing me, miss quotes the taped conversation I had with Will (yet maintaining she listened to it), that they took the funds from my account as soon as order was placed (would not normally have trouble believing this but had already checked twice with bank and knew it went out on 30th - four days later, two days after delivery was due) and then tells me that she is going to investigate this further, with staff and couriers etc. Its the biggest name in ulster. For other inquiries, Contact Us. Even the shop assistant making the call could not understand what was going on and started to look a little annoyed and disgusted herself. I had wanted to upgrade for a while and as I had a (small, simple) wedding coming up and had agreed to take the pictures, decided it was definitely the right time for the purchase as I could use my own equipment instead of hiring. I am awaiting my apology but I do not get it. To comment on this thread you need to create a Mumsnet account. This usually happens when the payment has been pre-authorised by your bank ready for us to complete your order. Uncategorized ; June 21, 2022 argos taken money but no order confirmation . I never received an order acknowledgement email and there is no Fast track order on their systems. The poor manager (only a young lad) then had to stand and apologise to me because some woman called 'Lisa' had decided that they needed to investigate the matter before they would give me back my money and had put a block on the order so no one else could even get into it and tell me what was going on, let alone issue me my refund. https://www.boards.ie/discussion/2058148485/argos-order-history, https://www.boards.ie/discussion/comment/118219270#Comment_118219270, Music Production Commercial I questioned whether it was normal practice for them to take money for goods they were not actually prepared or able to supply. I've then contacted Argos via live chat and they confirmed the payment is pending and hasn't left my account and confirmed the order wasn't placed. When eventually I managed to get one that I wanted the filling was insufficient and lost its shape and volume within a few weeks. IF YOU VALUE YOUR MONEY, TIME AND SANITY, DO NOT ORDER ANYTHING FROM ARGOS DIRECT EVER - EVEN IF THEY START SELLING PACKETS OF GUM! DO NOT BUY ELECTRONIC GOODS FROM ARGOS, Hey everyone, the citizens advice can put your cases through to trading standards who will get your money back! Meanwhile, someone else tweeted: "Can you please refund 120 youve taken from my account without actually processing my order? no returns accepted. We often link to other websites, but we can't be responsible for their content. When I queried this, she explained that, although I had received the item on Saturday 28th, I had not called about the mix up until Wednesday 2nd. This usually happens when the payment has been pre-authorised by your bank ready for us to complete your order. ), but Will was very apologetic and offered to have the goods collected and a refund issued, but it was likely to take up to two weeks. I tried to order a 350 phone off Argos yesterday. 1.30 came on Saturday and still no delivery, so I checked my e-mails (no confirmation) and my bank account (money had not been taken). I CAN NOT GET HOLD OF THE STORE BY PHONE AND ARGOS TOLD ME I HAVE TO SORT IT OUT WITH THEM . LOL. Might be pending transaction and can return within 3-5 days. i tried to buy a shed for 208 n kept being told my card was not authorised, after trying 5 times, i decided to abort the mission.No email confirmation or text of purchase as per usual.Next morning I checked my bank and 1040 had been taken by Argos so phonecalls ensued only to be told after 19 mins waiting that there is no recollection of any order or payment, so they transferred me to an automated phone that wanted my confirmation Number which obviously I havent got, so im still waiting to get my 1040 back.This is Argos.. This will surely increase the credibility of your complaint. As all our records show that the correct item was sent out to you I am unable to assist you further in this matter. Will do that, but has anyone else experienced the same with Argos? The fact that they have taken the money would assure me that I would be getting a delivery when stated.She was told item would be delivered in 3 weeks so should therefore have her item delivered and if not then a courtesy call from Argos to apologise and explain the problem would have meant that she would have had more time to look around and 27/03/2020 16:41. I went into the Argos store today and they seem to think because the order failed and I'm received no confirmation emails from them then within a couple of days the money should go back into my account. WHEN I ASKED FOR MY 25% OFF I WAS TOLD THE OFFER FINISHED YESTERDAY ! Not to mention surfing, skiing. It then occurred to me that the package was a bit small compared to the size that I was fully aware it should have been. So no orders went through, still have issues with placing an order now. I HAVE SENT EMAILS AND LETTERS OF COMPLAINT AND THERE REPLY IS AN INTERNAL INVESTIGATION WHICH I WILL NOT HEAR ABOUT DUE TO DATA PROTECTION. So I made a Fast Track order trough their website but whilst checking out I received unsuccesful payment error but in fact I have been charged for an order that doesn't exist. Mumsnet carries some affiliate marketing links, so if you buy something through our posts, we may get a small share of the sale (more details here). he said no. I WENT FOR THE EXCHANGE BUT WHEN I COLLECTED IT FROM THE COUNTER IT WAS A BLACK USED IPOD COVERED IN SCRATCHES BUT PACKAGED AND CATALOGUED TO LOOK LIKE NEW STOCK, I SUPPOSE IT WAS JUST LUCK THAT I HAD OPENED IT IN THE STORE AND NOT WHEN I RETURNED HOME. (and?) I too have been ripped off my Argo's they just want your MONEY! Thursday m0rning I again rang customer services and after a brief chat with the operator requested i was put straight through to the escalation team I was put on hold and after approximately 2 minutes cut off. I didn't want it any more but decided it would be best to take it back to the store myself, explain and get my money back straight away, rather than waiting, who knows how long for them to get it back and issue the refund. Absolutely no way I will ever shop or advise any one to do in future from Argos. . This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. Argos Chat Support told me that Argos cannot cancel these "pending charges" as they have no order number and that . Nice excuse for them, I suppose, so they can't deliver what IS available, because nothing is! I demanded to speak to someone else and was put through to the woman who sits opposite 'Lisa', in the escalations department. Jul 3rd, 2022 by . PayPal transaction is still going through even though Argos order failed. Editor, Marcus Herbert. entertainment, news presenter | 4.8K views, 28 likes, 13 loves, 80 comments, 2 shares, Facebook Watch Videos from GBN Grenada Broadcasting Network: GBN News 28th April 2023 Anchor: Kenroy Baptiste. Things (IOT). Please rest assured that the payment wont be taken and we'll automatically cancel the pending amount within 24 hours. The complaint has been investigated and resolved to the customers satisfaction. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. I am obviously not going to let this drop, so I would be grateful if anyone out there can provide me with any info that would help. ComplaintsBoard.com is a leading complaint resolution website on the Internet. How do I stop the payment as I didnt actually place an order! May I apologise (is that what this is?) So I called the person that had signed the letter (not charmless 'Lisa'). This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. If you have a new account but are having problems posting or verifying your account, please email us on. This person told me that they were not in the least surprised by the mix up as Argos are always giving them incorrect items to deliver. This can take up to 7 working days. On finishing the call my daughter went back on the website to check stock availability for herself and found 5 items out of 6 still available for home delivery. It couldn't, however, tell The Sun how many customers had been charged for orders that haven't been processed properly, or how many people have already been refunded. I was without my laptop for six weeks when I finally received it back and powered it up the screen remained blank. Comments #2 11-01-2021 2:00pm. The retailer told The Sun this is unrelated to customers being charged for unprocessed orders. This 'woman', was the strop-bag I had expected and more. How on earth does that work? I have just figured they advertise to sell goods which does not exist. 15mins, I started shifting from one foot to the other and leaning heavily on the counter, as I tried to control my annoyance. 27/03/2020 16:41, Might be pending transaction and can return within 3-5 days. DIGITAL CAMERA (which I wouldn't even expect my 7yr old to be satisfied with), which was worth a WHOPPING29.99! Briefly this is not the first problems we have had 2 years ago they took 500 for 2 couches which they failed to deliver and then could no longer supply. Or whatever, I will probably never find out. I queried the lateness of the delivery with the driver, explained the situation (goods too late etc. The call handler (Will), was very pleasant and assured me he could deal with it, so I took a deep breath and began. Normally when you pay a company (rather than an ebay seller or individual), then it is always pending until that company processes your order and captures the pending payment.If they don't process that order and capture the pending payment then the pending status times out at 30 days post-payment. Well there is no order as per se but you know what I mean. All are laughed. argos taken money but no order confirmationargos taken money but no order confirmationargos taken money but no order confirmation They told me to wait and see what happens and if I am charged then they're happy to refund me. two items of the same product which is Indesit IWB6113 Washing Machine - which does not seem to exists. Environmental Issues, Home Automation & Internet of I sent a messenger message to Argos who said the extra charge would be refunded. As in this case had we not chased the order up we would have been non the wiser and Argos would have held on to our money indefinitely. whomitconcerns. I am sorry that you are not happy with your order and I can assure you that we have fully investigated the matter of the camera, whereby you have stated that you received a Vivitar V188 3MP Camera. They are still refusing to refund my money. argos rang me up with a delivery date and time, when late, rang them to see when my appliance was coming only to be told it wasnt coming on this day at all .after i had took time off work and waited around all morning, im so not happy, when complained on the phone i was told it was me that had made the error not them .
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