We'll take a look at all that. My income, though, has gone way up since I started accepting less. Even knowing your acceptance rate requirement doesn't help if they don't tell you your rate. You don't know where you stand. Is it lowering my chance of getting orders? This screenshot is for a bit more than the previous one, $11.42. DoorDash tracks several metrics in the Dasher app, one of which is your acceptance rate. I keep coming across drivers taking every order uber throws at them, I feel like it's important to remind everyone every 2-3 months that the Acceptance Rate DOES NOT matter. The idea is to take your pay for the delivery and divide by the estimated number of minutes. After a lawsuit and policy change, though, thats no longer the case. Indeed, I'm usually accepting 25% or less of the delivery requests I receive. However, I have no idea if I ever came close to being deactivated for it. When you think of Uber Eats as a customer instead of as an employer, it completely changes how you look at delivering for them. I don't worry about the tip other than in that borderline range. It is based on your most recent 50 offers. You can't switch to any other app by normal means when that happens, making it hard to pull up the map. The definitive answer is that your Uber Eats acceptance rate does not matter. If you get 100 requests that make $5 each, youve made $500, but if it takes you 45 hours to earn that, youve just made $11.12 an hour. This post may contain affiliate links. Well, let's dive into that! If however, you make $10 per order and do 50 orders, you also make $500 but do it in half the time making you $22.24 an hour. Doordash Taxes Made Easy: The Complete Guide for Dashers by a Dasher. It's really breaking down to an average of a $1 per hour difference for every minute that a delivery takes, no matter the offer value or anything else. For example, If you complete 8 out of 10 trips, your completion rate would be 80%. If you get 100 requests that make $5 each, you've made $500, but if it takes you 45 hours to earn that, you've just made $11.12 an hour. No one else does that. Using the 50 cent rule, doubling the pay comes out to 21. His work has appeared on dozens of personal finance websites like Money Crashers, The College Investor, Investor Junkie, and more. Checkout: Your Uber Eats acceptance rate is the percentage of order requests you accept. Then ask yourself if you think you can complete the delivery in that number of minutes. The other thing is, if any one platform is slow, I've got the other platforms ready to go so if Uber Eats does slow down, I can grab a Doordash or Grubhub order. You still don't know, and sometimes you will get less than what you expect. It's really hard to prove whether this is happening or not. Will it take a long time for what it pays? I took my last 100 Uber Eats deliveries and sorted them every way I could think of. Ultimately, that's your best defense against accidental acceptance: Be very careful about what you are doing with your phone when available on Uber Eats. Here's how much I made, in profit per hour (pay minus my mileage cost) based on how long the delivery took. Click to expand. I'm a little amazed my bike account was never deactivated. Click on the text box below to copy the code. On the screen you can see: Sometimes there will be additional information on the offer, such as letting you know if it's a shop and deliver offer, or if there are multiple stops. They started out with adding the customer location on the map. Accepting and Rejecting Uber Eats Offers (How it Works, What to Accept), How the delivery offer process works with Uber Eats, Ways to determine whether or not to accept an offer, Accepting and rejecting offers when offers were different on Uber Eats, being an Uber Eats independent contractor, Uber Eats does hide any part of the tip that is over $8.00, Doordash is probably better known for hiding tips, At the end of this article you can read more about what that was like, Uber was doing a trial where they'd not display as much information, Uber had tested a feature where some of the up front delivery information would be hidden, best times and places to deliver for Uber Eats, Uber Eats rolled out a new pay model late in 2019, long waits at drive throughs when the lobbies are closed during the quarantine, This is a lot like the loss leader concept that stores use, The most important measurement when it comes to evaluating if a delivery was a good one or not is profit per hour. The map was not available so I didn't know how far I was going. My acceptance rate is low for my are as well and I live in upper west side manhattan New York like I would get a lot deliveries for $5-9 to travel like 6 miles including a $1-$4 sometimes even lower than that. Most likely you wont get $10 per request if you accept half of the orders. Jobs like DoorDash and Uber Eats are perfect examples, and both gigs let you deliver food in your spare time to make extra money. When does it make sense to say yes or no to delivery? Anecdotally, I've also been delivering with Uber Eats for over 5 years and have consistently maintained a low acceptance rate. Determine a minimum hourly rate, break that down into a per minute rate, and the decide if an offer meets your minimum. The most common issue is if an order comes in while you don't have the Uber driver app open on an Android phone. On Spark, your acceptance rating is the number of offers you accept out of the total offers you received. The percentage of pings accepted is the acceptance rate. Join me for a Ride Along while I Multi App with Uber Eats, Doordash, Grubhub, and Walmart Spark Driver giving you the fu. Overall, this update makes very little sense, but we have to wait and see if its rolled out to more markets and how it impacts food couriers. Those two facts help you determine if there MIGHT be an additional tip amount. Your email address will not be published. I'm assuming they send him more offers because of this. Ron Walter made the move from business manager at a non-profit to full time gig economy delivery in 2018 to take advantage of the flexibility of self-employment. In the screenshot above, Uber Eats is offering $10.50 for what they estimate to be a 17 minute delivery. While Uber Eats doesn't show the acceptance rate any longer, it's fair to assume they still keep track of it. So, if you cancel three trips out of 10 made, your cancellation rate would be 30%. We understand there are times when it is difficult to accept trip requests. Understand that your contract with Uber Eats is on a delivery by delivery basis. Do you see the nearly $5 per hour difference for each 5 minute increment? Even if someone didn't tip at all, it doesn't hurt as much because your hourly rate is still reasonable and it's easier to overcome with the next delivery. Its up to you to weigh the perks of a high acceptance rate versus the earnings you make by being more choosy. When it comes to making money in the gig economy, food delivery jobs are incredibly popular. Others suspect that order frequency slows way down once someone's rejected orders. If you accepted 70 out of the last 100 offers, your acceptance rate is 70%. Should I deliver during the Super Bowl for Doordash Uber Eats Instacart Grubhub? Grubhub Mileage Deduction: Writing Off Car Expenses. I focus on how I can reduce cancellations on those two. Ill be lucky to see one delivery a day while my buddy that just signed up gets $100+ days. I mean, youre probably going to have a low acceptance rate because youre cherry-picking orders that are worth it. If you accepted 70 out of the last 100 offers, your acceptance rate is 70%. That's when I developed the reverse cherry pick idea. For instance, the $4.50 delivery offer in the screenshot above likely had a tip of around $2 to $2.50. A low offer meant a shorter drive. Or you can just figure out your total average tip and add that to the offer value, and use that to decide if an offer is worth it or not. The clear answer is just no. Uber Eats does hide any part of the tip that is over $8.00. During the period before they added the second wave of new information, if I was already in progress on a delivery the only information I got was the dollar amount, restaurant, and distance to the restaurant. That led to a lot ofpocket acceptances. Keep reading for RSG contributor Tyler Philbrooks response to these questions and more. They will deactivate driver accounts if accepted orders are cancelled too often. Double the offer amount. Doordash is probably better known for hiding tips. Swipe up from that restaurant information to reveal the following screen: You'll notice the red circle with the white triangle next to the Start Delivery button. Its as simple as that! At that point I have a decision: lower my price or shut it down until another time when I can get my price. The second question is, how many of those offers pay enough to meet your price. Many drivers report being logged out of the app after rejecting a number of offers. Play the averages and go for the quickest, shortest deliveries you can find, and I think you'll find that you can do quite well. If so, its calculated as Accepted deliveries divided by order requests sent to you. Beyond that, nothing else really happens. Log in. You can read more about my affiliate policy here, A map showing your location, the pickup location, and the customer location, A visual timer bar that lets you know how long you have to decide, The amount that the delivery is expected to pay, The estimated time to complete a delivery, The estimated miles that you will have to travel, The name and location of the merchant or local restaurant you will pick up from, The nearest cross streets for the customer location, 1 mile deliveries: $28.60 profit per hour, 2 mile deliveries: $30.28 profit per hour, 3 mile deliveries: $27.75 profit per hour, 4 mile deliveries: $17.05 profit per hour, 5 mile deliveries: $19.78 profit per hour, 6-7 mile deliveries: $22.81 profit per hour. They finally started to change things up. Uber Eats Food Food and Drink comments sorted by Best Top New Controversial Q&A Add a Comment More posts you may like. For me personally, there are two scenarios where cancelling is a big deal. Are high acceptance rates actually required? This makes it easy to accidentally hit the accept when you are picking up your phone. Notice that the mileage was higher, and this is an order in the central part of Denver (meaning slower traffic). Thinking through those two things will help you determine where you should set your price. If no one is meeting my price, then I've set my price too high. You can also sign up for Uber Eats if you havent started driving yet. The independent contractor relationship means that Uber Eats is your customer, and not your employer. I all but stopped delivering for them for awhile because I didn't know what I was getting into on any delivery. You'll see a triangle at the bottom left that you can tap on to report an issue. Your email address will not be published. All I worry about is whether the combination of delivery turnaround times and pay make it a profitable offer. While there's not an actual accept button, all you have to do is tap on the order details (which take up about half of your phone screen) to accept the delivery. No. In fact, your acceptance rate doesn't impact how many order requests you receive. This is a bad idea. Categories Accept or decline, Uber Eats Strategy, Home Blog Delivery Contractors Delivery Strategies Accept or decline Accepting and Rejecting Uber Eats Offers (How it Works, What to Accept), Is Delivering by e-Bike a Good Way to Make Money? I'll let you in on a secret. Okay, you don't HAVE to. Again, when you KNOW your averages, the times where you underestimate will be offset by the times that you get more than you thought. Whether to accept or reject that bid is completely a business decision you have to make. That's the whole point of being a driver in the first place, isn't it? This is another common DoorDash trick that also applies to Uber Eats. For example, for promotions and quests, Uber Eats states: "As of August 21, 2017 Uber is no longer tracking acceptance rate or cancellation rate against Quest promotions." We know that acceptance rate shouldn't matter. But your cancellation rate matters a lot, and if it's too high, you risk getting deactivated by Uber Eats. Your acceptance rate is the percentage of delivery trips you accept. The last thing I'll say on this is, I think a lower acceptance rate can be safer. So you shoot for an average that is acceptable. Obviously they won't always know if a restaurant will take longer than expected and they can't always know how much time it takes to get through an apartment complex. If so, it's calculated as Accepted deliveries divided by order requests sent to you. Uber tells drivers that they should keep above an 80% acceptance rate, but "the closer to 100% the better." It includes the statistic in . That offer will give you details about the delivery, with options to accept or decline. It is possible to cancel an offer or change your mind. Here's the short answer. With Uber Pro, drivers get perks like: Uber Pro places you into different reward tiers depending on how many points you earn per month. For instance, a $7.50 delivery won't have a hidden tip. When a customer puts an order in for delivery or a ride, they want to get that service as fast as possible. However, the $3.91 on this offer doesn't include the customer tip. I've done this for years and have never encountered an issue. However, by swiping down on notifications, you can tap on the Uber notification that you're online, and that will usually take you to the Uber driver app, showing all the information. That's because Uber Eats does crack down on cancellations and does not crack down on acceptance rate. If Uber Eats sends you an offer while you're still active on a delivery, you'll only receive the half screen order details without the map. Uber Help page Driving and Delivering What are acceptance rates? Okay, I'm kinda psyched about that idea, to be honest. I would pick up an order and find out the customer was 8 miles away. In late 2019 and early 2020, Uber Eats made some very positive changes to how they offered deliveries. You agree that you will complete that delivery in a timely manner and in a way that best takes care of the food or merchandise you are delivering. Uber Eats rolled out a new pay model late in 2019. It used to be between $15 and $18 an hour, and now I make between $18 and $25 an hour. Please read our disclaimer for more information. This is when you go back to playing the averages. You select your issue and the app will ask if you want to cancel. If you want to receive other offers quickly, it's far better to reject the offer than to let it time out. (Doordash, Uber Eats, Grubhub). While they'd love for you to accept a lot of trip requests they cannot force you to. What that means is that you've given the Uber Eats app permission to pop up information over anything else on your phone when there's an order. Then I'll write that down along with Uber Eats' estimate. This is especially true on my bike account (Uber requires me to have a different Uber account for bicycle delivery than for car delivery). It's a pain and an extra step but can be a good way to avoid this issue. If you know your averages, you have an idea what to expect. The map does display icons for both the pickup and drop off location, however those icons are not always very clear. The only times you should cancel trips is if theres an emergency. Uber Eats makes allowances for these instances: You retain the option when necessary or appropriate to do so in the exercise of your business judgment, to cancel an accepted request for Delivery Services via the Provider App, subject to Companys then-current cancellation policies. Once you've accepted an offer, you've made a contractual agreement that you're going to deliver that offer. Uber Eats has told some drivers in a select few markets that they will no longer provide up-front delivery information, Uber Eats delivery cancellation rate help article, Doordash, who is very transparent about their completion rate policy for Dashers. Like other apps that pay you for driving, Uber Eats takes cancellations much more seriously than acceptance rates. Only round robin (RR) orders count toward your acceptance rate. This Online World is all about providing people with honest ways to make and save more money by using technology. But at the end of the day, you need to make sure youre getting paid enough for a side hustle to be worth your while. Absolutely. Usually on eats 40-50% of earnings is from tips and the minimum payment is 2.50. If Uber Eats doesn't meet my price, I believe someone else will. A $5 offer was far more likely to take well north of a half hour. However, in most cases it seems like Uber is within five minutes of being accurate. I didn't know the restaurant, the distance to the customer or how much I was going to get. The offer screen on Uber Eats is actually quite useful when it comes to making a decision. To cancel a delivery, you can slide up from the bottom of the delivery screen. A long distance delivery that doesn't get a tip is more disastrous, because you've lost 30-45 minutes, maybe more, and it's harder to make up. Drivers do not know the actual amount they received as a tip until an hour after the delivery is completed. And is there any difference from ignoring or declining a trip? Does acceptance rate matter in 2023? However, having a high cancellation rate is one way to get deactivated. I can't tell you how many times I pulled my phone out and realized, oh, crap, I'm on a delivery!. Uber Eats has told some drivers in a select few markets that they will no longer provide up-front delivery information if drivers have rejected more than five of their last ten offers. The same thing if you actively decline an offer. I'm not a fan of oversimplifying things. Unfortunately they don't define what too often means nor do they let you know if you are crossing that line. More High Pay Offers for 50% Acceptance Rate: Is Doordash Lying? That tells you there is no hidden tip. Understanding ratings Personally, overall I prefer Uber Eats over Doordash. While it is important to accept trips when you are able, we no longer display your acceptance rate because it does not have an affect on your ability to earn promotions. The bottom line is that you are an independent contractor. We'll offer you this much money. According to Uber Eats, acceptance rate doesn't matter. I would call support, report that I cannot take the delivery because of the distance, never actually pick up the food from the local restaurant, and still get a warning that I had a delivery that I picked up and never completed. But, what do other food delivery drivers think about this topic? Do you know what the reality of ignoring or declining trips to your accepting trips ratio means to Uber and their assumed logarithm? Do you need to maintain a high acceptance rate when delivering for Uber Eats? I never know how much that stuff about penalties is reality and how much of it is stuff they want you to believe. Most of the benefits that the companies offer you can find on your own anyway, or with the added income, the discount doesnt balance out anyway. You can almost guarantee that $3.91 is all you would get. What about the various Uber Eats driver metrics and Uber Eats driver ratings you have to meet? Extra Reading How To Make 400 Dollars A Day. Posted on Published: July 6, 2022- Last updated: December 7, 2022. Notice the screenshots from two different help articles: So it's completion rate that matters. In my contract, it states you acknowledge that your repeated failure to accept User requests for Delivery Services while you are logged in to the Provider App creates a negative user experience for Users of Uber's technology platform. I would take the lowest offers and reject the highest. That's okay. In some markets, Uber had tested a feature where some of the up front delivery information would be hidden unless drivers accepted a certain number out of their last ten offers. The first improvement was they started providing a map of where the delivery was going. Anything less than $20 an hour I consider to be a bad day. Uber Eats doesn't tell us what they consider to be low ratings. Drivers that stick to $1 per mile on Doordash often get hung up on very slow nonprofitable deliveries. With as much as we hear about delivery drivers having their contracts deactivated by companies like Uber Eats, that's a question that can make you nervous. You earn points for completing deliveries, maintaining a high driver rating, and keeping a high acceptance rating. Uber Eats doesn't even publish the acceptance rate on the driver app any more. It makes it very easy to accidentally tap the button. There's something I like about the wording in the one quote above from my Uber Eats contract: in the exercise of your business judgment.. It is important to maintain a high acceptance rate to provide a reliable service to restaurants and customers. At some point you have to say yes to something. If so, it's calculated as Accepted deliveries divided by order requests sent to you. Penalizing drivers for not accepting offers could have expensive consequences for Uber. An important factor is thatdelivery information goes away once you accept an offer. Uber Eats will continue to offer a delivery to drivers in the area until someone accepts the offer. Home Blog Delivery Contractors Gig Delivery Platforms Uber Eats Uber Eats Strategy Does Acceptance Rate Matter on Uber Eats? The closest thing that I could find anywhere was this article from 2015 in Business Insider that shows that Uber was calculating acceptance rate on a week by week basis. Take a week and drive only accepting requests that meet your minimum per mile amount and see if your income goes up or not. Notice what's not in the thought process? Others will decide based on how much an offer pays per mile. Since those streets never cross, that's not very helpful in identifying the precise area for the customer. What happens if you decline too many delivery offers on the Ubereats driver app? You are free to choose whatever route makes sense, so if you take a different route, you may find actual miles are shorter or longer. The bottom line is, I'm trying to get an estimate of the time a delivery will take. In theory acceptance rate shouldn't matter. I sorted those 100 deliveries differently, this time on total miles. Earnings help cover the cost of operating this site. A $40 delivery is awesome. Ive not seen enough of a benefit on this myself, but maybe its different in your market. However, one of the most important tips for Uber Eats drivers is to only accept orders that pay enough to be worth the mileage. No. If your acceptance rate gets too low you can always go back to accepting every ride and with enough time youll make it back to your 100% acceptance rate. Realizing his experience could help other drivers, he founded EntreCourier.com to encourage delivery drivers to be the boss of their own gig economy business. 2023 The Rideshare Guy. Every time I do this, I regret it. The other plaforms you can tell when there's no tip and so some orders are an easier reject. They've moved away from that. How do we know for sure? It's also for two deliveries, and Uber Eats anticipates it will take 44 minutes. And the company wants the driver to be there as fast as possible, too. It doesnt matter if youre making money with Uber Eats or making money with DoorDash; working efficiently is important! Your phone chimes, and you will see a screen pop up with details about your delivery. The acceptance rate doesn't matter to you as an Uber Driver at all. As a driver, your ultimate goal is to make as much money as possible. Your Uber Eats cancellation rate is the percentage of deliveries you cancel after accepting them. Its never worth it and always decreases my per-hour and per-mile earnings. Does acceptance rate matter on uber? If there's no tip on a short quick order, it doesn't hurt me as much. For this reason, it's almost always an immediate cancellation for me. When I first came on board I became very picky with the orders that I took and it seems like they have totally backburnered me. I've heard of drivers being deactivated for this. Ultimately, you have to look at the estimated minutes with a wary eye.
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