When you use thepremium limousine servicesof SIXT ride (Business & First Class). 3.5. 1.9 If booking within 12 weeks of departure, full payment will be required by credit card or debit card at the time of booking. Please contact the Virgin Australia Guest Contact Centre on 13 67 89 if you are calling from within Australia. If we become aware of, or are notified of, any fraud or illegal activity associated with the payment for the booking, the booking will be cancelled and you will be liable for all costs and expenses arising from such cancellation, without prejudice to any action that may be taken against us. 12.2. It is your responsibility to ensure sufficient funds or credit are available to cover the amount required by the Supplier. We provide full financial protection for our package holidays, by way of our Air Travel Organisers Licence number 2358 issued by the Civil Aviation Authority, Gatwick Airport South, West Sussex, RH6 0YR, UK, telephone 0333 103 6350, email [email protected]. You can book online directly with Hertz. WebJoin Flying Club for free and earn Virgin Points on every Virgin Atlantic flight, and redeem them on fabulous rewards like upgrades, flights and much more. If the carrier operating your flight is not Virgin Atlantic, please contact that carrier for further details of their Conditions of Carriage. Voucher terms and 10.1. This applies to every passenger so when you are making your booking either through a travel agent or direct with us via our website or Customer Service Centre it's a good idea to have all the passports with you. (You can't transfer a ticket to a completely different person and date changes are subject to availability in the same fare class, any difference in fare will be either collected or refunded). or you can get in touch with ourin-resort team during local opening hours, Outside of local resort office hours you can call us in the UK +44 (0) 344 472 9626 (option 2) or email us [email protected]. unused flights, unused car hire or as a result of early check-out). Qualifying rentals are car rentals of a single vehicle for one (1) or more consecutive days (a qualifying rental means each consecutive twenty four (24) hour period). If your baggage doesnt arrive on the belt it is absolutely essential that you make contact with one of our airport staff or representatives and file a report (sometimes called a Property Irregularity Report or PIR) before you leave the airport. We will communicate any changes to your provisional booking as soon as is practicable and you will then have the choice of: (i) accepting the changes and paying any increase in price, in which case we will issue a confirmation invoice to you, your booking will be confirmed and the Contract between us shall be formed; or. If you book via any other Avis channel then you will only be eligible for the basic Virgin Points and will not be eligible for any promotional points or discounts. Privacy policy | See more More legroom, more style More information is availablehere. In order to give you some thinking time, if you call our Customer Service Centre directly or make a booking on our own website www.virginatlantic.com we will allow you: These apply for a maximum of 24 hours after the reservation is made as long as that reservation is made one week or more prior to a flight's scheduled departure. WebChoose Virgin Money for travel insurance. Please also see clause 11.1 (Air Passenger Rights and Air Travel Organisers Licensing (Amendment) (EU Exit) Regulations 2019). Instead, your contract will be with the supplier of that Excursion or Locally Booked Excursion and not with us. Once your bag arrives at its final destination, in most destinations, we will return it within 24 hours of its arrival, at no cost to you*. 16.2 You acknowledge that the suppliers providing your holiday, including but not limited to airlines, hotels and excursion providers, will need to comply with national and/or local guidance and requirements relating to Covid-19, and have implemented certain measures as a result. Please note: If you have booked a cruise, any cancellation will incur additional cancellation charges including those in line with the relevant cruise lines charges. Earn points Earn 2 points for every 1 spent Car rental booked as part of holiday packages and certain other discounted rates do not qualify for points. of cancellation is received by us % of total booking price, More than 84 days Loss of deposit*, 57-84 days 30%, 37-56 days 50%, 22-36 days 70%, 7-21 days 90%, Less than 7 days 100%. National Car Rental is a premium, internationally recognized brand serving the car hire needs of the frequent airport traveller who seeks choice, convenience and time savings for all of their travel needs. There may be other charges to pay under our standard Virgin Holidays terms and conditions or on the conditions of carriage for Virgin Atlantic . Visit the dedicated Alamo and Virgin Atlantic website to make a booking or for more information. WebFor a group booking of 25 people or more, please speak to our specialist Groups Team on 0344 472 1422. Alamo Rent A Car, the largest car rental provider to international travellers visiting North America and operating since 1974, is a value-oriented, internationally recognised brand serving the rental needs of airport and downtown leisure travellers. accommodation only), the financial protection referred to above does not apply. However, we will not cancel less than 12 weeks before your departure date, except for unavoidable and extraordinary circumstances, or failure by you to pay the final balance or because the minimum number required for the package to go ahead hasnt been reached. The price of the package may only be increased if specific costs rise (for instance, fuel prices) and if expressly provided for in the contract, and in any event not later than 20 days before the start of the package. If your complaint is not resolved whilst you are on holiday, you must provide us with formal notice of your complaint, giving your booking reference and all other relevant information: (i) by email to [email protected]; or (ii) by post to Customer Relations Department at Virgin Holidays Limited, The VHQ, Fleming Way, Crawley, West Sussex, RH10 9DF. We understand that occasionally booking errors occur and if you make a booking on our own website and find you've made a spelling error with a name on the booking, we'll change this free of charge (you can't transfer a ticket to a completely different person though). The airlines loyalty program is called Flying Club, and it operates from 2 hubs in London (Heathrow and Gatwick) and one hub in Manchester. In the unlikely but regrettable event that your baggage is not found within the 21 days after you file the Property Irregularity Report, we promise upon request to provide confirmation of your loss for insurance purposes or, if you do not have insurance, process your claim within the limits of our liability. 20.1. Access and Availability of Service and Links. If the particular travel services which gave rise to the claim or complaint were provided in compliance with the applicable local laws and standards, the travel services will be treated as having been properly provided. Rentals on consecutive days without a flight in between will be considered one rental. If your holiday is going ahead as planned, you can continue to pay for your holiday in Manage my booking, even if travelling in less than 12 weeks. We are able to change the price of your package booking after you have booked as a result of changes: (i) in the price of the carriage of passengers resulting from changes to the cost of fuel or other power sources; (ii) in the level of taxes or fees imposed by third parties including tourist taxes, landing taxes or embarkation or disembarkation fees at ports and airports; or (iii) to exchange rates relevant to your booking. If thepoints do not show on your account within six weeks, please see ourmissingpoints pageto find out how to claim them back. You may make one copy of such software for archival purposes only. These events are usually outside our direct control however we will take all reasonable measures to ensure passengers are kept up to date with the latest information available, and for significant onboard delays, where safety and security restrictions allow, our cabin crew will provide snack refreshments, lavatory facilities, and access to basic medical assistance. The Hertz car rental service is available at every Virgin Atlantic destination plus many others around the globe. Please also see clause 14 below. You should be aware that some Suppliers (e.g. If you need to speak to us to change or cancel your booking you can call our team on 0344 472 9646 or chat to us on SMS/Whatspp via Manage my booking. This limit doesnt apply to persons with reduced mobility and any person accompanying them, pregnant women and unaccompanied minors, or persons in need of specific medical assistance, provided that you notify us of these needs at least 48 hours before the start of your holiday. We will not pay you compensation where we make a significant change or cancel more than 12 weeks before departure, or in the event of unavoidable or extraordinary circumstances. Log in to Manage my booking where you can message us about your options or you can give us a call. Payments are being prioritised based on when the request was made, working in order from March 2020 onwards. Enter your Virgin Atlantic Flying Club membership number in the booking process. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. You are strongly recommended to review any travel warnings, prohibitions, announcements or advisories issued or updated by The Foreign, Commonwealth and Development Office Travel Advice Unit at www.gov.uk/travelaware prior to booking your international travel arrangements and regularly prior to departure. In the US and Canada, earn 1000points per rental and experience choice of vehicle at more than 60 airport locations. In order to do this, we try to provide you with as much information as possible about the policies and procedures that may affect your travel including: Booking policies and mistakes The Contract will come into existence between us when we dispatch the confirmation invoice to the lead name. Any further changes may be treated as a cancellation by you and result in cancellation charges being applied. You can find out more about the services we offer for passengers with special requirements by visiting our dedicated mobility, assistance and medical help page, or the assistance at the airport page. Passports, visas, health requirements and travel documents. WebYou, or any named member of your party, may cancel your travel arrangements at any time prior to departure (subject to any cancellation charges) but you are only permitted to cancel any individual component part of your travel arrangements providing your remaining Certain rates, e.g. You can contact our team by emailing [email protected] to discuss options on unused portions of your holiday. 9am - 7pm (UK local time). Any further changes to your departure date will be treated as a cancellation and full cancellation charges will apply. Additionally, as required by law, we have protection in place to refund your payments and, where transport is included in the package, to ensure your repatriation in the event that we become insolvent. Any such terms shall be incorporated into your Contract with us and will apply to you on that journey. Remember that the lowest fares have less flexibility. You will be charged 100% of the price of all part-used components. We comply fully with our obligations a) under the European Regulation EC1107/2006 concerning the rights of disabled persons and persons with reduced mobility when travelling by air, and b) for US citizens, Part 382 of the US Air Carrier Access Act 1986 relating to non discrimination on the Basis of Disability in Air Travel. 3. Eligible ticket refunds and refunds for lost tickets are subject to a 30 administration fee. The carrier(s), flight timings and types of aircraft shown in our brochures, on our website and as detailed on your confirmation invoice are for guidance only and are subject to alteration and confirmation (which shall not be considered to be a significant change to you booking). There is always at least one trader who is liable for the proper performance of all the travel services included in the contract. You must ensure that you reserve your Theme Park Days with your Disney Park Ticket to secure your days at the Disney Parks as soon as possible after receipt. Pregnant women may be required to provide medical documentation confirming fitness to travel. Leisure rate: earn 1000points for rentals in USA and Canada, When booking Alamo with Virgin Atlantic you get:Online Check-Into speed up the process. 1.1. If the amendment results in fewer people in your booking, then the total price payable for the booking will be adjusted accordingly based on the lower number of people in the booking, which may result in an increase in price per remaining person. (ii) not accepting the changes, in which case you will need to notify us within 7 days of us advising you of the changes to your provisional booking. Please read any notification of changes carefully and respond promptly as if you do not respond to us within the timescale given, your booking may be cancelled. Booking through Virgin Atlantic Holidays Retail Stores and Call Centre. Resort credits provided or offered by hotels do not form part of your package holiday or Contract with us. So wherever you are travelling to, Avis has got you covered. Nothing in this Web Site shall constitute an offer to sell any securities and must not be relied upon in relation to any investment dealings. For the latest travel advice from the Foreign, Commonwealth and Development Office including security and local laws, plus passport and visa information please visitwww.gov.uk/travelawareand [email protected]/fcdotravel. If youre unsure, you can delay any additional payments by choosing a new time to travel by requesting a call back in Manage My booking for one of our team to look at options. Up to 10% off worldwide location including all USA locations all year round, 1,000 Flying Clubpoints on leisure rentals, 500 Flying Clubpoints on Corporate rentals, And an additional 100 bonus Virgin points for our own Hertz Gold Plus Reward members, Quote CDP 708870 for European customers and CDP 1040618 for USA customers to get your points, Quote your Flying Club membership number at time of booking, Show your Flying Club membership card on collection of the car. If you have booked through a travel agent, please call them to change the name, or if you have booked through our website or over the phone, you can call our Customer Service Centre. For insurance premiums, you should refer to your insurance providers cancellation policy. Can I earn Flying Club Points on my booking, or pay for my trip using my existing points? For full details of what personal data we collect about you, how and why we use it, who we disclose it to, and how we protect your privacy in accordance with the UK GDPR, please see our Privacy Policy at https://www.virginholidays.co.uk/important/privacy-statement . 5.1. Prices exclude any gratuity or service charge that may be payable on board or in advance. We reserve the right to decline any booking that is conditional upon any special request being met. We will charge a reasonable fee for such assistance if the difficulty is caused intentionally by you or a person in your booking, or as a result of your negligence. We are happy to advise and assist you in choosing a suitable holiday. Covid cover as standard* Cancellation cover if youre diagnosed with Covid-19 in the 14 days before your booked departure date, plus cover for emergency medical treatment and repatriation if you contract Covid-19 while abroad. If your passport is in its final year, you should check with the Embassy of the country you are visiting. Please note: Certain arrangements may not be cancelled after they have been confirmed and any cancellation could incur a cancellation charge of up to 100% of that part of the arrangements. We will not pay you compensation and the above options will not be available if we cancel as a result of your failure to make full payment on time. In respect of cruises, expectant mothers in or over their 24th week of pregnancy at the start of the cruise may not be able to travel on certain cruise liners. This offer cannot be combined with any other offer and is subject to change without notice; all rentals are subject to SIXT standard terms and conditions. Flight delays and cancellations We are committed to getting you to your destination safely and on time. Wherever you go, we're already there. All materials published on this Web Site (including, but not limited to articles, features, photographs, images, illustrations, audio clips and video clips, also known as the "Content") are protected by copyright, trademarks or other intellectual property rights and are owned or controlled by Virgin Atlantic Holidays, or the party credited as the provider of the Content. Earn Points on the total Pay Now car hire booking rates During the promotional period of 12:01AM AEST on 11 August 2022 to 11:59PM AEST on 31 March 2023 (Offer Period), Velocity members will earn Velocity Points at the applicable base earn rate for the full listed purchase price of their Pay Now car rental bookings booked via Please ask us to confirm what protection may apply to your booking. These booking conditions, together with our Privacy Policy, our website terms and conditions of use (where you have made a booking via our website), the Useful Information, together with any and all information that we provide to you in regard to your booking, form the basis of your contract (the Contract) with us. If a cancellation brings the total number of people in the booking below the minimum number required to qualify for any discount in price or a concession for any accompanying adults, the total price and concessions may be adjusted accordingly. Local Excursions/Activities/Events/ Resort Credits. Please see our booking conditions for information or for more information about financial protection and the ATOL Certificate go to the ATOL website at www.caa.co.uk. You may not modify, publish, transmit, participate in the transfer or sale of, reproduce (except as provided in Section1.3of these Terms and Conditions), create new works from, distribute, perform, display or in any way exploit, any of the Content of this Web Site (including software) in whole or in part. Please note: In accordance with Air Navigation Orders, in order to qualify for infant status, a child must be under 2 years of age on the day of their return flight. You will only be able to change or cancel your flight if you have not checked-in online. For children invoiced at reduced rates, compensation will be paid on a pro-rata basis of the adult rate. The conditions of contract (which incorporate by reference Virgin Atlantic's General Conditions of Carraige for passengers and baggage) are a precis of the main principles of theConditions of Carraige. If a price on our booking confirmation, website, brochures or promotional material is obviously incorrect, a booking made on that price will not be valid and we reserve the right to cancel the booking, unless you wish to pay the correct price. If you need to contact our team about amending an existing holiday or requesting a refund please log in to manage my booking. 7.1. You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme. We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). WebVirgin Atlantic help centre Claim a refund for flight disruption If your flight has been cancelled or impacted by changes to our schedule If your flight has been cancelled or impacted by changes to our schedule Are you currently away from home? Cancellations and amendments made to bookin g You have the right to cancel your booking with Virgin Holidays Ltd at any point, however cancellation charges may apply. Such charges will be advised at the time of booking. By making your booking with Virgin Holidays Ltd you are accepting such charges. 10.4 We will also pay compensation as detailed below, except where the significant change is due to unavoidable and extraordinary circumstances, which means a situation beyond our control, the consequences of which could not have been avoided even if all reasonable measures had been taken. Cookie statement | You can ask for copies of the travel service contractual terms, or the international conventions, from us at the contact details provided. There must be 1 adult per child under two years of age travelling, please adjust your passenger number, To book online please select a maximum of 9 passengers, to book 10 adults or more please call 0344 557 3978. However, please note that travel arrangements are not always purchased in local currency and some apparent changes have no impact on the price of your travel arrangements due to contractual and other protections in place. Offer valid on bookings made between 15th May 2023 and 30th April 2023 for all travel dates in 2023, and is subject to availability and standard terms and Is my holiday still going ahead as planned? Canadian tariffs. Your next holiday is only a click away - our website has thousands of options ready to book. single room supplements, pursuant to clause 8.2 above. For more information on flights departing from US airports only please see our Contingency Plan for Lengthy Tarmac Delays. You should be aware that any amendment costs or fees could also increase the closer to the departure date that changes are made. Our first promise is to offer you the lowest possible fare available for the time, date and class of service you wish to travel in (at the time you make your booking directly with us via our Customer Service Centre, website or airport ticket desks) . Minicom number: +44 (0) 344 209 0747. Book your Virgin Atlantic flights for departures in 2022and get a car included. 2. Collision Damage Waiver (Cover for damage to the hire car) Extended Protection (Extended third party cover up to $1million) Uninsured Motorist protection. 8.6. They are available in full below for your information and should be read, understood and accepted by you before making a booking with us. Bear in mind you may have to wait longer than expected. We will not be liable for booking errors which are attributable to you and, should you subsequently need to amend a booking that we have confirmed, amendment charges shall apply. 20.3. WebWell, in the case of a Virgin Atlantic flight cancellation, Virgin Atlantic cancellation policy and EU 261 state that you can also make a claim for compensation. 10.3 If we are constrained by circumstances beyond our control to significantly alter any of the main characteristics of the travel services that make up your booking we will tell you as soon as possible, if there is time before your departure, and you will have the choice of: (i) accepting the change; or (ii) accepting a suitable alternative where we are able to offer one (we will refund any price difference if the alternative is of a lower value); or (iii) having a refund of all monies paid, if we are not able to offer an alternative that is sufficiently comparable. Under normal circumstances, we will respond to you within 28 days and at the latest within 60 days of receiving your complaint. Virgin Atlantic restructured its seat pricing policy last year. Virgin Atlantic Holidays may also change, suspend or discontinue any aspect of the Web Site, including the availability of any features, information, database or content or restrict your access to parts or all of the Web Site without notice or liability. Depending on when you are due to travel, your holiday may be affected and well email you to let you know as least 21 days before travel. This charge will either be discretionary or mandatory; if discretionary the charge may be removed upon request. Contingency Plan for Lengthy Tarmac Delays. RH10 9DF, 1000 Bonus Virgin Atlantic Frequent Flyer member miles when you show your card at the Alamo counter, Online Check In Check in before you go, print your rental agreement and go straight to the garage. Virgin Atlantic Holidays is not responsible for setting the amount of any deposit required and if you have any queries you should contact the Supplier prior to your departure. 9am - 6pm. It is a condition of your Contract with us that you and all other members of your party including all infants and children, are adequately insured from the time of booking and for the duration of your holiday and return. We will also refund you any additional/excess baggage fees you have paid if your bag is irretrievably lost. If they are unable to resolve the problem, you should contact us straight away on the details shown in your travel documentation and well do everything reasonably possible to resolve your complaint whilst youre on holiday. WebThe supply of the service creates an unsafe situation. Provide prompt refunds where due 6. Founded in 1912, SIXT is a family-owned company that keeps services constantly evolving and also simplifying to allow customers to keep their freedom of movement wherever they are. If your holiday is more than 6 months away, you may wish to set up a Direct Debit to spread the cost. Accessibility | The latest flight timings will be shown on your tickets which you will receive electronically approx. 4.3. Reimbursement in such cases is the responsibility of the airline and will not automatically entitle you to a refund of your holiday price from us. We shall inform you of the identity of the actual carrier(s) as soon as we become aware of it. If a mistake has been made we will allow you to amend the name to reflect the correct spelling in the passport, up to 2 hours before the flight is due to depart. Any voluntary and additional changes made by you when on holiday will incur additional charges. You must also indemnify us for the full amount of any claim (including all legal costs) made against us by the accommodation or any third party as a result. 24/7 worldwide medical assistance By proceeding with a booking, you acknowledge that you have read and understood all of the terms and conditions which apply to it and agree to be bound by them. This will cost 40 each way. Pursuant to clause 1.6 above and, once the relevant airline/accommodation(s) have released the seats/rooms and associated costs, there may be changes to the total price, flight details (including flight times) and/or accommodation details of your provisional booking. If you book and pay for your ticket through a travel agent you must apply to them for your refund or refund advice. Find Enterprise at more than 450 locations throughout the UK and at your favourite destinations throughout Europe and North America. 4.1. If the organiser or, in some Member States, the retailer becomes insolvent, payments will be refunded. The carriage of passengers, baggage and cargo by air is subject to the Conditions of Carriage and regulations of the carrier concerned. Over the last 20 years our dedicated team of Special Assistance co-ordinators have helped and assisted millions of customers travel independently with ease and comfort. You must check the current price and all other details relating to the travel arrangements that you wish to book before you make a booking with us. 20.2. Please ask us to confirm what protection may apply to your booking. In order to confirm your chosen arrangements, you must pay a deposit (which, for some elements of your booking may be non-refundable), which may be higher than the standard deposit in order to secure specific types of airline tickets, hotel, Disney Park Tickets, tours, cruises, etc. Some airlines and accommodation providers only load their seats/rooms to sell approximately 10 months before the departure. For security reasons it is absolutely essential that the name on your booking, ticket and passport are exactly the same. 1.3 After we receive your booking and all appropriate payments and, if the arrangements you wish to book are available, we will confirm your booking to you and issue a confirmation invoice. For a 7 night holiday please search for 8 nights. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong. Often passengers holding confirmed reservations and flexible tickets change their plans or don't turn up. years of age may be subject to additional costs. If you do not supply the correct credit or debit card billing address and/or cardholder information, your booking will not be confirmed, the issue of your tickets may be delayed and the overall cost of your booking may increase. In making a booking with us, the lead name is regarded as having read, understood and agreed to these Booking Conditions on behalf of themselves and everyone else in the booking. stephen curry meet and greet 2021, ,